Our fleet services and operation for your electric fleet and charging infrastructure.

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To ensure that you can remain on autopilot after installing charging stations and wallboxes,
we offer you our fleet services for the successful operation of your charging infrastructure.

Technical operation and reporting
Provision of software backend and implementation of software and firmware updates. Handling the technical operation of the charging station and monitoring.
Support, maintenance and servicing
Customer service and support. 1st, 2nd and 3rd level support options as well as annual maintenance and servicing.
Charging card and app for fleet drivers
Provision of an inno2fleet RFID charging card for all use cases (@home, @work, @public)
Accounting and reimbursement
Full processing of reimbursement of electricity costs and provision of necessary documentation

These are the tasks we perform for you as Charge Point Operator (CPO) and Fleetservice Provider

From "classic" charging station operation...

Provision of charging station backend
Monitoring and remote support via backend
Preventive maintenance through updates, restart of charging points in case of malfunctions, diagnosis and treatment of deeper malfunctions
Carrying out software and firmware updates
1st-level support via call center: telephone contact point for general questions and rapid assistance
2nd-level support via call centre: Solving technical problems at the charging points, remote diagnosis and troubleshooting via the operating backend.
3rd-level support: On-call fault clearance service, on-site fault diagnosis and rectification

...to fleet-specific services

We take care of billing your employees' charging processes
For charging at your employees' homes, we will send you the charging costs incurred and automatically reimburse your employees for these expenses.
Simple handling of reimbursement-relevant processes via our charging app for fleet drivers
In the charge@work area, we will break down the charging costs to the originating cost centres for you if required
Private car drivers can pay directly via the private PayPal account using our ad-hoc payment solution
Publication of the charging stations in Hubject's roaming network
Enable ad-hoc charging processes (e.g. payments via PayPal)
Billing of these roaming and ad-hoc charging processes, including reimbursement of the charges collected, e.g. by collective credit note

Hotline and Helpdesk?

We are available for you. With our 24/7 support, we support the users of your charging infrastructure. This means we can help quickly in the event of problems and directly commission the repair service in the event of faults.

Your advantages with inno2fleet as charge point operator and service provider

We develop our solutions ourselves

We not only offer classic operations and fleet services, but also develop these solutions ourselves. The product management is in constant exchange with our operators and customers for the optimisation of the solutions.

You as the fleet owner are centrally

Our operation and fleet services have been developed based on our shareholders' own fleet electrification. Clear focus on fleets, clear focus on you as a customer.

As CPO we react quickly

With an inactive charging station, you lose the acceptance of your employees for eMobility. We know that and that's why we act quickly. Our service monitors your charging station around the clock and reacts immediately if a malfunction occurs. If necessary, we work with 3rd-level support, which can even help directly on site in an emergency.

As CPO we are there for you

It goes without saying that customer proximity and satisfaction are important to us. We see ourselves as an all-round contact partner: whether you have small or large questions - you can contact us at any time.

As CPO we think

We are constantly shaping our product portfolio. Together with our customers and partners, we develop the sustainable future of tomorrow, always with the customer's wishes in mind.
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